CALL: +63(02) 8294-44-26

FREQUENTLY ASKED QUESTIONS

HOW TO PREPARE FOR YOUR APPOINTMENT?

DO’s:

  • PLEASE BE ON TIME. You have 15 minutes grace period. Beyond that, is subject for reschedule or cancel with fee. As we have another next appointment after you.
  • – STRICTLY NO COMPANIONSHIP ALLOWED. Unless he/she is also a client that has a confirmed booking. Our salon is strictly practicing Social Distancing so we have limited capacity inside the salon.
  • – FOR CUT & STYLE SERVICE: please come to salon with 100% dry hair, washed and detangled. You can put leave on conditioner but do not put heavy styler such as hair gel or heavy oils (as we are going to style your hair after the cut)
  • – FOR EXPRESS CUT SERVICE (Recommended for quick trim and reshaping): please come to salon with 100% dry hair and with a little styled hair already.
  • – FOR CUT & COLOR SERVICE: please shampoo your hair with clarifying or normal sulfate shampoo. 2 days or a day before of your appointment. DO NOT use Conditioner. Also come to salon with 100% dry hair as well and do not wear White Shirt.

DONT’S:

  • DON’T arrive with a ponytail, with cap/hat on bun, braids, twisted out, etc., or any style that stretches or changes your hair’s natural curl pattern. You can use a scrunchie if you want to tie your hair.
  • – DON’T brush or comb your hair when its dry. as they will become more frizzy. it’s important to see the curl pattern on their natural state.
  • – DON’T EAT FOOD INSIDE THE SALON. we can allow you to bring food but we have balcony outside, you can eat and drink in that area.

Just click on the BOOK APPOINTMENT in our site or directly click this link:
https://cutzandcurlzbyjazz.com/book-schedule/

make sure you put the right email address and contact number because you will recieve an automated email right after you filled in the form and an automated SMS for text reminder.

WALK IN is allowed but for limited time and stylist only please call first at (02)-82944426.

FOLLOW STEPS BELOW:

  1. Check your email, there is an instruction where to make a downpayment via GCASH/PAYMAYA or BANK TRANSFER.if you didn’t get an email, it means your email is invalid or it’s in your spam folder.
  2. Once you made a downpayment, screenshot it and send it to our
    FB or IG: @cutzandcurlzbyjazz OR
    EMAIL: appointment@cutzandcurlzbyjazz.com
  3. You will recieve a FINAL confirmation from where you send the screenshot of the downpayment. please be patience with us as we are getting tons of message everyday. we will message you as soon as we can.
  4. Once you recieve a FINAL CONFIRMATION from us, you will recieve an automated SMS for a reminder of your appointment. please make sure your contact number is correct. you will also get an automated EMAIL REMINDER about your appointment, location, etc., 
  5. If you made a Deposit VIA PAYPAL. no need to follow Steps 1-3.

-FOR CUT & STYLE SERVICE: please come to salon with 100% dry hair, washed and detangled. You can put leave on conditioner but do not put heavy styler such as hair gel or heavy oils (as we are going to style your hair after the cut)

-FOR EXPRESS CUT SERVICE (Recommended for quick trim and reshaping): please come to salon with 100% dry hair and with styled hair already.

-FOR CUT & COLOR SERVICE: please shampoo your hair with clarifying or normal sulfate shampoo. 2 days or a day before of your appointment. DO NOT use Conditioner. Also come to salon with 100% dry hair as well.

 

PLEASE DO NOT COME WITH HAIR THAT HAS TANGLED OR KNOTS, Otherwise, you will be charge for other service. (please see Rates and Services)

  • CANCELLATION/RESCHEDULE:

you can change or reschedule your booking within 24 hours after you filled out the form. if it’s beyond 24 hours, any changes in your schedule is subject to Reschedule/Cancellation fee. it will be charge 50% of your down payment.

Unable to inform cancellation within 48 Hours from the day of your appointment, your DEPOSIT WILL BE FORFEITED.

  • LATE:

please come on time as we are strictly via appointment. we have 15mins grace period. beyond 15mins, is subject for Cancellation/Reschedule  and you will be charge for it. however, if another stylist is available there is no fee to be collected.  please understand that there are client next to your appointment and it’s unfair to them if we still accommodate you.

  • NO SHOW:

if you did not show on your appointment day, your deposit will be forfeited. 

please understand that our appointment slots gets fully booked specially on the weekends. our salon is operated on a very limited time. that time you booked for us is important. and so our time for you. if you cancel that appointment, we lose our income.

we appreciate your respect in our policy.

PLEASE DO NOT BRING OTHER GUEST WITH YOU! Unless, If a Client is below 15 Years old, he/she can be accompanied by 1 Adult only. 

our salon can only accommodate for clients who has CONFIRMED appointments only.

there is a P250 pay parking in the building. (it’s not worth it.)

or, you can Park at your own risk at the side street.

or, you can just leave your car and take a Grab.

NO. We don’t do perming services. or any type of service related to relaxer, brazilian blowout, keratin treatment, high heat curling iron etc., our service is totally different from any other salon. 

During your appointment, we have consultation to do. we ask our client about history on their hair such as allergies, product you use, the cut you want, etc. it is very important to tell us the truth about your hair. any information that you don’t disclose to the stylist/s will not their liability. please note that all services are non-refundable.  if you have an issue with your service please let us know within 48 hours and we will attempt to rectify the situation.  we reserve the right to refuse this courtesy at our discretion.

For any defective / damage product, kindly send us the photo of the product received at info@cutzandcurlzbyjazz.com. 

to exchange the product, kindly wait 1-3 days to shipped your new product and send us(or we will pick up) the defective/damage product. no refund will be made.

if you want a refund, send us the copy of the receipt, full name, contact number and GCASH. we will give you the refund 1-3days.

Veronica

CURL APPRENTICE & STYLIST FOR WOMEN & KIDS

Nica is a talented curly hair apprentice with a passion for creating beautiful, natural looks. She specializes in soft layers and bobs, and has a knack for mastering the art of dry cutting curly hair.

Additionally, Nica is skilled in hair coloring, gray coverage, and highlights. Her expertise in these areas allows her to offer a wide range of services to our clients, ensuring they leave the salon feeling confident and refreshed.

As a member of our team, Nica is eager to learn and grow her skills under the guidance of our experienced stylists. Her enthusiasm and dedication make her a valuable asset to our salon.

CURL EXPERTISE: 3/5, Wavy and Curly
CUT EXPERTISE: Preferably Layers and Bobs
COLOR EXPERTISE: Highlights, Lowlights, Full Color, Gray Coverage
CERTIFICATION:
-Milbon Basic and Advance Haircut

-K18 Pro Certification

-Olaplex Pro Certification

Mirasol

Senior stylist FOR MALE, FEMALE & KIDS

Meet Mirasol, our warm and welcoming senior stylist who embraces every curl, whether it adorns a man or a woman’s head (or even kids). While she initially honed her skills on straight hair, she’s fallen head-over-heels for the world of curls, including her own! Now, she’s passionately expanding her expertise and already has a devoted following of curly clients who adore her touch.

Mirasol’s true artistry shines in layers and bob cuts. She has a knack for understanding your face shape and curl pattern to sculpt a shape that flatters and enhances your natural beauty. Whether you dream of a cascading, layered masterpiece or a chic, bouncy bob, her scissors dance with precision, bringing your vision to life.

Her color magic? Think sun-kissed caramel highlights that add warmth and dimension, or cool, sophisticated ash balayage that adds edge and elegance. She’s a master of these tones, expertly weaving them into your curls to create a look that’s uniquely you.

But Mirasol’s magic goes beyond technique. She’s a gentle soul who listens with a soft-spoken touch, creating a safe and encouraging space for clients to embrace their curls. Her calm, confident demeanor puts even the most apprehensive client at ease, turning the transformation into a joyful experience.

Mirasol is your curl fairy in waiting! Book your appointment and let her guide you on a journey of curl acceptance and transformation. You’ll leave not just with a gorgeous new look, but also with a renewed love for your unique, beautiful curls.

CURL EXPERTISE: 3/5
CUT EXPERTISE: Preferred Wavy & Curly Layers, Bob. Mens & Kids Cut and Non Curly Cut.
COLOR EXPERTISE: Caramel Highlights, Lowlights, Full Color, Color Customization 
CERTIFICATION:
-Barbicide

-Milbon

Orland

CREATIVE CUT STYLIST & COLORIST FOR MEN & WOMEN

Orland is your Curly Mane Maneuver.

Need a creative cut that tames your curls and unleashes their inner bounce? Look no further than Orland, our resident senior stylist and colorist extraordinaire!

Trained under giants like L’Oreal and Schwarzkopf, Orland possesses the magic touch for crafting stunning, versatile cuts that flatter your face shape and enhance your natural curl pattern. Whether you dream of a Pixie with personality, a bouncy Bob, a trendy Mixie, or a Shag with attitude, Orland can sculpt the perfect silhouette to make your curls the envy of the town.

But his artistry extends beyond cuts. Orland is also a maestro of color transformations, wielding his brush like a conductor directing hair symphonies. Masterful highlights, vibrant full colors, and even daring color corrections are all within his repertoire. No challenge is too daunting for Orland!

So, if you’re ready to say goodbye to limp, lifeless curls and embrace a look that celebrates your unique texture, trust Orland with your mane. He’ll not only give you a cut and color you’ll love, but he’ll also leave you feeling confident and empowered by your curl power!

CURL EXPERTISE: 4/5
CUT EXPERTISE: Pixie Curly, Bob Curly, Shag Curly, Mullet Curly and Complex and Edgy Cut for Curly, Creative Non Curly Cut, Barber’s Cut & Kids
COLOR EXPERTISE: Highlights, Lowlights, Full Color and Color Corrective
CERTIFICATION:
-Loreal Academy
-Schwarzkopf 

-Barbicide

Mitzi

CURLY HAIR STYLIST FOR ALL CURLY CLIENTELE

Mitzi brings two years of intensive training directly under the tutelage of yours truly, Jazz, This means she’s mastered the art of dry cutting and styling, ensuring your curls bounce with definition and life. she has already built her own clientele and making sure she take care of your curls.

But her talent doesn’t stop there! Mitzi has also honed her skills under the prestigious Milbon a Japanese Hair Care Brand, becoming a whiz at color application and crafting stunning highlights that enhance your natural curly texture.

Whether you want a fresh cut that embraces your unique curl pattern, a vibrant color boost, or perfectly placed highlights that add dimension and depth, Mitzi is your curl confidante.

Ready to experience the magic of her touch? Book Mitzi for any of our curl services and prepare to unleash your most confident, vibrant curls yet!

CURL EXPERTISE: 5/5
CUT EXPERTISE: Layers, Bobs, Shag, Pixie, etc.,
COLOR EXPERTISE: Highlights, Lowlights, Full Color, Gray Coverage, Custom Color, Color Correct
CERTIFICATION:
-Barbicide

-Devacurl (Curl Curious Artist)

-Milbon Basic and Advance Haircut

-K18 Pro Certification

-Olaplex Pro Certification

JAzz

CURL SPECIALIST AND ARTIST FOR ALL CURLY CLIENTELE

Creative Stylist and Founder of C&CBJ.

Jazz is the one who handles for any type of Curls. from wavy, curly and coily. Consulting with her is the most important thing once you sit down with her. she will listen to you, and see what can be done with it. From transitioning, (who have done hair rebonding/relaxer) she will guide you on your journey. she will encourage and educate you to embrace your natural curls with patience and effort.

She is Certified Hairdresser / Hairstylist in the Philippines since 2019 and over 6 years of practice in CGM.

CURL EXPERTISE: 5/5
CUT EXPERTISE: Preferably Layers,
COLOR EXPERTISE: All Shades of Brunette
CERTIFICATION:
-Barbicide
-CHA
-DevaCurl (Curious Deva Stylist)

-K18 Pro Certification